On Workplace Productivity

Our technology has changed; now it’s time to change the game for measuring workplace productivity.

If leaders and managers want to be able to make decisions or understand what is happening in their systems (or among their workers), they have to use better measures. Measures matter: they change our focus and our behavior. But when you use only one or even a few activity-based metrics about what workers do — lines of code, number of commits, number of private repositories — you don’t actually know what’s happening; it’s not enough to make an informed decision or move the needle.

To understand, reason about, and improve complex multidimensional work and systems, we must have multidimensional measures.

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